POS -- Point of Sale

The POS -- Point of Sale -- is the cash system for the restaurant, bar, and other revenue outlets in the hotel. It captures revenue in real time and should pass it automatically to the PMS. When the interface is missing or doesn't work, data gets moved manually. Manual transfers create errors.

This is not a small technical detail. It is a silent, daily source of inaccuracy in reporting.

What we see in practice: A hotel with its own restaurant and bar runs two manual POS-to-PMS transfers per day. Fifteen minutes per transfer, around 180 hours per year. On top of that: correction entries for transfer errors, another 20 to 30 hours. Total: over 200 hours per year for a task a working integration would handle automatically. At a EUR 22 hourly rate, that is EUR 4,400 in direct extra cost, before secondary error costs. The POS-PMS interface is not a comfort feature. It is a precondition for clean reporting.